Terms and Conditions (GTC)

1 booking process

1.1 By booking the holiday apartment electronically (by email, fax, booking portals, Löwenbaude homepage), by post or by telephone, the guest offers the accommodation company (hereinafter the Löwenbaude team) the conclusion of an informal accommodation contract. As soon as the guest receives a booking confirmation from the Löwenbaude team or the respective booking portal after booking with precise information on the duration and price of the accommodation, the contract is binding and the holiday apartment is considered occupied for this period. The provision of holiday apartments is based on the statutory provisions and these terms and conditions.

1.2 The conclusion of the contract obliges both contracting parties to fulfill, regardless of the duration of the contract.

2 Number of people and purpose of use

2.1 When booking, the guest must specify all persons who will be using the holiday apartment (obligation to register). If it is discovered that the accommodation of foreign overnight guests has not been approved, this will be charged retrospectively at twice the price of the overnight stay.

2.2 The guest has the option of notifying overnight guests to the Löwenbaude team electronically (by e-mail, fax), by post or by telephone up to 10 days before the transfer (mandatory notification). Overcrowding of the holiday apartment beyond the maximum number of people is not permitted.

2.3 The holiday apartment is made available to the guest for the duration of the contract exclusively for use for purposes of residence. Commercial use requires prior approval. If unauthorized commercial use is discovered, it will be charged retrospectively at twice the overnight rate.

3 Accommodation price and terms of payment

3.1 The booking price includes the usual ancillary costs, in particular electricity, water / sewage, heating, firewood, if applicable, sauna and whirlpool use, W-LAN. The booking of linen packages and final cleaning are mandatory. If necessary, resort contributions will be charged; these are forwarded to the responsible spa administration; processing is only a service for the guest.

3.2 No later than 14 days after receipt of the booking confirmation, the guest must pay a deposit of 50 percent of the total costs. The remaining amount is due no later than 14 days prior to arrival. The receipt on the Löwenbaude team's account and not the day of the instruction is decisive for compliance with the payment deadlines.

3.3 When booking via a customary business internet portal, the individual payment conditions of the respective booking portal apply and the payment can be partially or fully processed via the respective booking portal.

3.4 A rental security deposit is not levied in favor of the guest, unless expressly stated in the booking confirmation. However, this does not release the guest from liability for damage caused by him.

3.5 The Löwenbaude team can in exceptional cases, also retrospectively, stipulate a rental security of an appropriate amount and demand it from the guest if there are special reasons relating to the guest, the persons registered, the number of people, the duration of the booking or the purpose of use.

3.6 In the cases according to 3.5, the rental security with the balance is due 14 days before arrival and is to be paid back to the guest by the Löwenbaude team no later than 21 days after departure, provided that the guest has used the holiday apartment in accordance with the contract, is in an orderly condition and free of damage / defects leave behind.

3.7 If the guest does not pay the rent security, the Löwenbaude team reserves the right to cancel the booking.

4 Arrival and departure / access via numeric code

4.1 The holiday apartment is available to the guest from 3 p.m. on the day of arrival, unless otherwise agreed.

4.2 Access to the holiday apartments is keyless using numeric code panels that are placed next to the doors. The door locks open after entering a four-digit code. The guest receives the numerical code for his individual access from the Löwenbaude team at least three days before arrival by email.

4.3 On the day of departure, the guest must leave the holiday apartment swept clean by 10:00 a.m. at the latest and return it to the Löwenbaude team.

4.4 Furniture and furnishings are to be put back in their place as found on arrival. Used crockery, cutlery, pots, pans, kitchen utensils and the like must be cleaned and put in drawers / cupboards. The dishwasher must be emptied.

4.5 Before departure, the guest has to put his residual / organic waste in the garbage cans provided on the side of the holiday home, recyclable materials / paper / bottles in the public recycling container and also his deposit empties to dispose yourself. 

4.6 If the holiday apartment is not swept clean after departure, but requires a considerable amount of extra cleaning work, this will be billed to the guest at a later date.

5 Resignation by the guest

5.1 The guest must terminate the accommodation contract in writing (post, email or fax), in short-term cases also by telephone or via the respective booking portal. The time of receipt of the declaration of withdrawal by the Löwenbaude team is decisive.

5.2 The cancellation fees for bookings made directly with the Löwenbaude team amount to 20 percent of the agreed nightly rate for cancellations made up to 21 days before the start of the stay, and 50 percent of the agreed nightly rate for short-term cancellation from 20 days before the start of the stay up to the last day before the start of the stay.

5.3 When booking and canceling via a customary business internet portal, the respective cancellation conditions specified there apply.

5.4 If the guest does not start the stay without a declaration of withdrawal or if the guest leaves early, the overnight rate for the entire stay will apply.

5.5 The guest is recommended to take out travel cancellation insurance.

6 Termination by the Löwenbaude team

6.1 The Löwenbaude team can terminate the contractual relationship before or after the start of the stay without notice if the guest violates these general terms and conditions, the general house rules or does not make the agreed payments on time despite a previous reminder or otherwise to such an extent behaves contrary to the contract that the Löwenbaude team cannot be expected to continue the contractual relationship.

6.2 In a case according to 6.1, the Löwenbaude team can demand compensation from the guest for the expenses incurred up to the termination and the lost income.

6.3 The right to terminate for an important reason is reserved. In this case, both contractual partners are released from their contractual obligations. However, you must reimburse the other contractual partner for services already provided, such as down payments.

7 Cancellation of the contract due to extraordinary circumstances

7.1 The accommodation contract can be terminated by both partners if the fulfillment of the contract is made considerably more difficult, endangered or impaired as a result of force majeure that was not foreseeable when the contract was concluded. The same applies to a legally imposed, temporary ban on accommodation.

7.2 In this case, both contractual partners are released from their contractual obligations. However, you must reimburse the other contractual partner for services already provided, such as down payments.

8 obligations of the guest

8.1 After arrival, the guest must notify the Löwenbaude team immediately of any defects in the holiday home or inventory deficiencies. Otherwise the holiday apartment is deemed to have been handed over in perfect condition.

8.2 The guest undertakes to treat the holiday home and its inventory with the utmost care. The guest is liable for damage to furnishings, apartment rooms or the building as well as the communal facilities belonging to the apartment rooms or the building (inside and outside) if and to the extent that it was culpably caused by him or his accompanying persons or visitors. This also applies to the loss of glasses / porcelain or defects in electrical devices.

8.3 The guest must notify the Löwenbaude team immediately of any damage occurring in the building, in the holiday apartment or on the communal facilities (inside and outside). The guest is liable to pay compensation for consequential damage caused by not being notified in good time.

8.4 The guest is obliged to notify the Löwenbaude team immediately by phone or email, regardless of their own fault. In the event of any malfunctions in the facilities and equipment of the building, the holiday apartment or the outdoor facilities, the guest is obliged to remedy malfunctions within the scope of his ability or to keep foreseeable damage to a minimum.

8.5 The guest is recommended to take out liability insurance.

9 Liability of the Löwenbaude team

9.1 The Löwenbaude team is liable for the correctness of the description of the holiday apartment and is obliged to properly provide the contractually agreed services and maintain them for the entire duration of the guest's stay.

9.2 The Löwenbaude team's liability for property damage from unlawful acts is excluded, unless it is due to willful or grossly negligent breach of duty based on. The Löwenbaude team is not liable in cases of force majeure (e.g. fire, flood, etc.).

9.3 Use of the holiday home as well as the communal facilities and facilities (inside and outside) is at your own risk; the Löwenbaude team does not assume any liability.

10 House rules

10.1 A copy of the house rules is laid out in each holiday apartment or can be found on the website www.loewenbaude.de/hausordnung). The house rules are part of the contract.

10.2 Mutual consideration is the key to a relaxing stay. Compliance with the house rules of all guests, their accompanying persons or visitors is required for the fulfillment of the contract.

11 Keeping pets

11.1 Pets, in particular dogs, cats and the like, may only be brought into the holiday apartment with the individual permission of the Löwenbaude team. A further requirement is that the animals are disease-free, do not pose a threat to other guests and the maximum number of three animals is not exceeded. The permit only applies to individual cases. It can be revoked if there are any inconveniences.

11.2 Laying pets on beds and upholstered furniture or other furniture is to be avoided in order to protect them. If the holiday home is dirty or smells caused by keeping pets, the guest will be charged double the final cleaning price.

11.3 Pets may not be left unattended in the holiday home. The guest is liable for all damage caused by keeping pets.

12 spa guest contributions

12.1 The Löwenbaude team takes on the handling of spa fees for its guests with the responsible spa administration. In return, they agree to provide the Löwenbaude team with all the necessary personal data that is required for proper information to the responsible spa administration and a correct calculation.

12.2 Unless otherwise agreed, the resort fees are to be paid directly to the Löwenbaude team in any case, as these are usually not included in payment processing via booking portals.

13 Choice of law and place of jurisdiction

13.1 Any disputes arising from the contractual relationship are subject to German law. The district court in whose district the defendant has his general residence is responsible. The Braunschweig District Court is responsible for the Löwenbaude team.

13.2 The place of jurisdiction applies to guests whose general domicile or place of residence is not known, who have their general domicile or place of business abroad, or who have moved their place of residence or place of business there after booking, as well as for merchants, legal entities under public or private law of the Löwenbaude team.

14 Data protection

14.1 Personal data of the guest are only collected and processed within the framework of the statutory provisions of the Federal Data Protection Act. They are only made available to third parties to the extent that this is necessary to process the accommodation.

15 Severability Clause

15.1 Should individual or several provisions of the contract be or become void, ineffective or unenforceable, or should the contractual bases or contractual stipulations not actually apply, or not apply, or should no longer apply in the future, this does not affect the validity of the remaining provisions of the contract . Instead of the void, ineffective or unenforceable provision, such a provision shall apply, through which the intended economic purpose is achieved as closely as possible.

15.2 If one part of the contract cannot invoke a contractual provision due to mandatory statutory provisions, this also applies to the other part.

16 Changes and Effectiveness

16.1 Significant ancillary agreements, changes or additions to the agreements made or an accommodation contract must be made in writing.

16.2 These general terms and conditions come into effect on November 01, 2021 and are bindingly accepted by the guest when booking a holiday apartment.